FAQ

Q: When will I receive my order?

A: Shipping time varies with each release. In-stock items will generally ship out within 48 hours. Pre-Orders ship after the advertised release date.

Shipping Times vary, take into account that we are based in Australia.

Postage within Australia - Estimated delivery time is 2 - 6 working days via Australia Post

Postage Internationally - All international orders are shipped by media mail, they include basic tracking. Standard delivery time should take around 14 - 21 working days though delivery may take longer to some countries and remote locations. Mail into Canada from the Australia Pacific Region is slow, due to Canadian customs. Customers in South America may also experience delays caused by local postal services and customs.

International customers will receive an automated tracking email from the shipping company. If you do not receive this please contact us. It is your responsibility to track your item and take delivery within your own country. We will not be responsible for parcels returned by international postal services. Returned parcels will incur additional postage charges to be resent.

 

Q: Do you offer Express Postage, Insurance etc?

A: Yes, please contact us for any postage queries & custom quotes.

 

Q: Can you ship without cases?

A: We are happy to ship without jewel cases to reduce cost. Contact us to request special requirements.

 

Q: How do I know if my order went through?

A: After you have placed your order, you will automatically receive an order confirmation from Seance Records. If you do not receive a notification, contact Seance Records. 

 

Q: My record arrived damaged! Can I get a replacement?

A: Every record is inspected before it is packed and we guarantee that every record is in 100% perfect condition when it leaves Seance Records. We endeavor to pack every order securely however we are not responsible for damages that occur while your package is in transit. Seance Records is not responsible for damage caused by the postal service.

For any further information or questions regarding orders, ordering from the website, postage, etc contact Seance Records.

Terms and Conditions.

Disclaimer.

The information contained in this website is for general information purposes only. The information is provided by Seance Records and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Seance Records. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. 

Every effort is made to keep the website up and running smoothly. However, Seance Records takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

By browsing this website you take full responsibility for your own actions. Seance Records is not responsible nor liable  for any offence caused.

VIEW AT YOUR OWN DISCRETION

 


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